Our operations sit at the heart of communities, which sometimes means our neighbours can experience sounds, smells or dust coming as a result of specific work we are doing.

We take our environmental responsibility and relationship with the local community very seriously. Tata Steel UK has an established way in which we receive, register and respond to complaints. 
There are three ways to register a complaint:

• By phoning the free Community Support Helpline 0800 138 6560 – available 24/7 365 days a year
• By contacting the regulator, Natural Resources Wales or the Environment Agency, to make a complaint anonymously
• By filling out our complaints form (see link below)

Tata Steel UK’s environment team will investigate each complaint, using weather data and other available information. 
If we need to find out more information to help our investigation, we can also visit you at home.